Question 1

What does SettleDone coordinate?

Accepted Answer

The full relocation process — sequencing, provider coordination, dependencies, communication, follow-ups and suitable non-regulated concierge tasks.

Question 2

Is SettleDone a relocation company?

Accepted Answer

SettleDone is a relocation concierge. It coordinates the process end to end. Regulated and specialist services are delivered by independent specialist providers.

Question 3

Is SettleDone an immigration or law firm?

Accepted Answer

No. Regulated legal, immigration, tax and accounting advice is provided by appropriately authorised professionals under their own professional terms. Company formation, statutory filings and other specialist work are performed by suitable third-party providers. SettleDone coordinates the process.

Question 4

Do you perform every service directly?

Accepted Answer

No. We perform suitable non-regulated concierge work directly and coordinate everything else through appropriate providers.

Question 5

Who communicates with third-party providers?

Accepted Answer

We do — on your behalf. You remain the client of each provider, sign their engagement documents and make required payments directly.

Question 6

Where should I start?

Accepted Answer

With a Discovery Call. It's the fastest way to understand your situation and identify whether a Relocation & Expansion Blueprint or a concierge programme is the right next step.

Question 7

What is the Discovery Call?

Accepted Answer

A 30-minute video call to understand your situation and recommend the most appropriate next step. It is not legal, immigration, tax or accounting advice, is not a document review and does not determine eligibility for any outcome.

Question 8

What is the Relocation & Expansion Blueprint?

Accepted Answer

A standalone paid product: your relocation mapped end to end — sequencing, dependencies, decisions, timelines and provider requirements — that you can act on yourself or hand to us to deliver.

Question 9

Which concierge programme is right for me?

Accepted Answer

Founder Relocation & Business Setup focuses on the founder and business intersection. Family Relocation focuses on the household and arrival scope. Complete Relocation & Business Expansion coordinates both together for connected moves.

Question 10

Can I purchase only the plan?

Accepted Answer

Yes. Many clients start with the Relocation & Expansion Blueprint and only progress to a concierge programme if and when they choose to.

Question 11

Who signs documents?

Accepted Answer

You do. Engagement letters, immigration submissions, tenancy agreements and other formal documents are signed by the client directly, under the relevant provider's terms.

Question 12

Who provides information?

Accepted Answer

You do. Accurate, complete personal, family, business and financial information is required from the client and every provider that needs it.

Question 13

Who attends government or provider appointments?

Accepted Answer

You do, where the appointment requires the client in person. We prepare, coordinate and follow up around those appointments.

Question 14

Who makes third-party payments?

Accepted Answer

You do — directly to each provider. Third-party fees are separate from SettleDone fees.

Question 15

Can SettleDone act on my behalf?

Accepted Answer

SettleDone acts on your behalf for coordination, communication and suitable non-regulated concierge tasks. It does not act as your legal, immigration, tax or accounting representative.

Question 16

Do you guarantee a visa or employment permit?

Accepted Answer

No. Immigration and employment-permit decisions are made by the relevant Irish authorities. What we can do is coordinate the process properly and help reduce the risk of avoidable delays.

Question 17

Do you guarantee housing?

Accepted Answer

No. Property and tenancy decisions remain with landlords and their agents. We can research, sequence and coordinate the search properly, but we do not control the market.

Question 18

Do you guarantee a school place?

Accepted Answer

No. School admissions decisions are made by each school under its published admissions process. We support research, shortlisting and application logistics.

Question 19

How long does relocation take?

Accepted Answer

It depends significantly on your immigration route, business timeline and family circumstances. Realistic timeline ranges are part of the Relocation & Expansion Blueprint and the fit assessment for any concierge programme.

Question 20

What happens when a provider or authority is delayed?

Accepted Answer

We track the dependency, keep you informed and rework the sequence around it where possible. External processing times themselves remain outside anyone's control.

Question 21

Are third-party fees included?

Accepted Answer

No. Legal, immigration, tax, accounting, banking, government and other third-party fees are paid directly to those providers and are separate from SettleDone fees.

Question 22

How is concierge pricing determined?

Accepted Answer

Because scope varies significantly between engagements, concierge pricing is confirmed after an initial fit assessment during the Discovery Call and, where useful, a Relocation & Expansion Blueprint.

Question 23

Can the scope change?

Accepted Answer

Yes. Scope can be adjusted as circumstances evolve. Material changes are confirmed in writing before proceeding.

Question 24

What is not included?

Accepted Answer

Anything not explicitly in scope is out of scope. Regulated legal, tax, immigration and accounting advice is provided by appropriately authorised professionals, not by SettleDone.

Question 25

What information does the marketing website collect?

Accepted Answer

By default, this website does not store marketing attribution or set analytics cookies. If a marketing-storage flag is enabled in future — only after privacy and consent requirements are approved — basic navigation attribution (UTM parameters, landing page, referrer) may be stored client-side. No sensitive relocation documents are handled on this website.

Question 26

Should sensitive documents be sent through the website?

Accepted Answer

No. Sensitive information — passports, PPS numbers, financial documents — should not be sent through website forms. Secure exchange happens during a formal engagement, through appropriate providers.

Question 27

How will personal information be handled during an engagement?

Accepted Answer

Personal information required to deliver an engagement is handled under the engagement's terms and shared only with providers you have engaged, on a need-to-know basis.

Frequently asked questions.

Working with SettleDone

Choosing an offer

Responsibilities

Outcomes and timing

Scope and pricing

Privacy

Ask the question directly on a Discovery Call.